General Terms and Conditions

I.
General Provisions

  1. These General Terms and Conditions (hereinafter also "GTC" or "Terms and Conditions") regulate the rights and obligations between the service provider AMBIENTES rental s. r. o. and customers (hereinafter also "client") for short-term rental of movable property through the website www.ambientesrental.sk. Contractual relations are governed by the legal system of the Slovak Republic and, if the customer is a consumer, by special consumer protection regulations. These GTC shall apply unless the contracting parties agree otherwise in writing; the statutory rights of the customer remain unaffected.
  2. Provider's identification details:

    Business name: AMBIENTES rental s. r. o.

    Registered office: Konopná 5, 900 25 Chorvátsky Grob

    Company ID: 52 316 599

    Not VAT registered.

    E-mai: rental@ambientes.sk

    Phone: +421 903 251 326

    Warehouse (personal pickup and return): Štúrova 4, 900 27 Bernolákovo

    Hereinafter referred to as "provider" or "lessor".
  3. These Terms and Conditions apply to contracts for the rental of movable property, as well as to all related contracts for supplies and services provided to clients in connection with the rental of goods. Deviating provisions agreed by the parties in the contract take precedence over the Terms and Conditions.
  4. By submitting an order, the client agrees to these Terms and Conditions.
  5. These GTC become binding on the provider on the date of their publication and on the client at the moment of ordering the service.

II.
Conclusion of Contract

  1. The rental agreement is concluded by submitting an order by the client and its confirmation by the lessor. Orders can be created exclusively through the website www.ambientesrental.sk.
  2. After submission, the order is non-binding and will be confirmed by the lessor by email. Subsequently, an advance invoice will be issued in the amount of 30% of the total order price, with a payment term of 3 days.
  3. In case of non-payment of the advance within the specified period, the lessor has the right to cancel the provisional reservation of goods.
  4. Upon payment of the advance invoice, the contract becomes effective and binding for both parties. The provider undertakes to provide the client with temporary use of the rental object, and the client undertakes to pay rental fees for the borrowed items.
  5. The client is obliged to pay the remaining 70% of the total order price according to a prior agreement, no later than before taking delivery.
  6. Upon taking delivery of the goods, the client is also obliged to pay a security deposit in the amount of EUR 50 to secure the lessor's claim for compensation for damage to the rented goods. Upon return of complete and undamaged goods, the deposit will be refunded in full.

III.
Delivery Terms

  1. Depending on the nature and size of the goods, they are delivered to the client in the following ways:
    - Large inventory is delivered by the lessor with their own transport, based on an individual agreement by email or phone.
    - Smaller inventory is picked up by the customer in person at the warehouse at Štúrova 4 in Bernolákovo.
  2. The delivery price is calculated individually according to the delivery location and scope of the order.
  3. The return of inventory takes place in the same way as it was received (in person or by transport provided by the lessor).
  4. The collection and return of goods takes place during the warehouse opening hours, which are stated on the provider's website.
  5. Collection or return of goods outside opening hours is possible by agreement; the client will be charged a fee of EUR 30.

IV.
Rental Period

  1. The price stated for the goods applies to the entire rental period, not per day.
  2. The standard rental period is 2 to 4 days.
  3. Unless otherwise agreed between the contracting parties, the following applies:
    - For weekend events, inventory is picked up on Thursday and returned on Monday. If transport is provided by the lessor, goods are normally delivered on Saturday and collected on Sunday.
    - For events during the working week, inventory is picked up or delivered the day before the event and returned no later than the day after the event ends.
  4. Other rental periods are possible based on individual agreement.
  5. In case of non-compliance with the agreed return date, the lessor has the right to claim a contractual penalty or charge a fee for rental extension amounting to 50% of the rental price for each day of delay.

V.
Cancellation and Order Cancellation

A/ Withdrawal from the contract by the client

  1. The client has the right to cancel the order without giving a reason at any time before its binding confirmation - i.e., before payment of the advance.
  2. The client has the right to change the scope of the order no later than 21 calendar days before the agreed date. In case of reduction by more than 10% in the period from the 20th to the 8th day before the date, the lessor is entitled to charge 50% of the price of reduced items. In the last 7 calendar days before the date, it is not possible to reduce the order; if a reduction occurs nevertheless, the full price of the reduced items (100%) will be charged. The reason is the prevention of re-rental and the resulting operational loss.

B/ Withdrawal from the contract by the provider

  1. The lessor may withdraw from the contract if the order has not been bindingly confirmed, i.e., the advance has not been paid in full.
  2. The lessor may withdraw in case of obstacles that they could not influence and which made it impossible to fulfill obligations or due to force majeure. In such cases, the provider will immediately inform the client about the impossibility of performance and will return the paid advance within 14 days.
  3. The lessor reserves the right to cancel part of the reservation if the inventory is damaged shortly before its handover and it is not possible to provide an adequate replacement.

VI.
Rights and Obligations of the Contracting Parties

  1. The lessor is obliged to hand over the rental object in the agreed quantity, date, and condition that allows its proper use for the intended purpose.
  2. The client acknowledges that the rented inventory is not new and may bear normal signs of use, which, however, do not affect its functionality or suitability for the agreed purpose.
  3. The lessor is obliged to ensure delivery and unloading of large inventory to the agreed place and at the agreed time, if such service was ordered.
  4. The client is obliged to check the goods immediately upon receipt and in case of a detected discrepancy with the order, is obliged to report this fact to the lessor without delay. In case of proven defects, the client has the right to:
    - replacement of the damaged item, if possible,
    - a reasonable reduction in the rental price,
    - or a refund of part of the rent if it was not possible to use the rental object at all.
    The client is obliged to assert their rights no later than the end of the agreed rental period.
  5. The client is obliged to use the rented goods exclusively for the purpose for which they are intended and to handle them in such a way as to prevent their damage, loss, or depreciation. The client is liable for damage to the rented goods caused by loss, damage, or destruction.
  6. The client undertakes to keep the rented inventory in its original condition and not to make any modifications, repairs, or other interventions on it.
  7. The lessor has the right to compensation for damage to the rented goods, in the amount stated on the delivery note.
  8. The client is obliged to return the rental object to the lessor on the agreed day and time that the contracting parties have agreed upon. For delayed return of borrowed goods, the lessor is entitled to claim a contractual penalty in the amount of 50% of the rental price for each day of delay.
  9. The client is obliged to return the inventory in the packaging in which it was borrowed, in undamaged and clean condition, according to the type of goods:
    - dishes and cutlery: clean, dry, in original packaging,
    - textiles: no need to wash or iron,
    - candlesticks: cleaned of excessive wax.
  10. In case of damage, excessive contamination, or loss, the client is obliged to pay the lessor all costs associated with their cleaning, repair, or purchase.

VII.
Final Provisions

  1. These General Terms and Conditions and legal relations arising on their basis are governed by Slovak law.
  2. Clients confirm their consent to these valid General Terms and Conditions when placing an order. By submitting an order, the customer confirms that they have read them, understood their content, and agree with them without reservations. The provider reserves the right to change these General Terms and Conditions.
  3. The obligation to notify in writing of the General Terms and Conditions is fulfilled by placing them on the lessor's website.
  4. If a dispute arises between the lessor and the consumer from the concluded contract or from liability for defects, the consumer has the right to submit a proposal for out-of-court resolution of the dispute according to Act No. 391/2015 Coll. on alternative resolution of consumer disputes. The subject of alternative dispute resolution is the Slovak Trade Inspection (www.soi.sk).